​County Launches 311 Connect

County Governance, Operations, Policy
2/10/2014
311, Saccounty, County, County Information, County 311, 311 Connect
​One number to connect with County, report issues

Where do I report an abandoned vehicle?  Who fixes broken street lights?    These are an example of the hundreds of questions coming in every day to County operators.  It’s easy to be confused about who to call for the many services offered throughout the County, or even where to start. Now there is a simple solution, one number to connect with virtually any Sacramento County service; on the web, by mobile app or by phone; the number is 311.

“We believe we are one of the few counties in California to bring 311 to an unincorporated area, and this service will enhance our efforts to revitalize some of Sacramento’s core neighborhoods,” said County Executive Bradley J. Hudson. “Residents no longer have to remember which department resolves an issue; they can report all concerns directly to 311 and representatives will do the rest.”

Issues reported to 311 can range from a stray animal to illegal dumping, even graffiti on a public building to mention a few. And now on the new smartphone app, available in the app store for Apple and Android users, you can take a picture of the issue and attach it to your report from your phone.

No matter what the concern might be, friendly and knowledgeable customer service representatives are available Monday through Friday, 7 a.m. to 6 p.m. to answer questions, route calls, and manage cases for verification and resolution. Never remember another County number again… call 311!

Report issues such as:

·       Abandoned vehicles or shopping carts 
·       Animals, stray, deceased or dangerous
·       Code violations 
·       Curb, gutter or sidewalk repair
·       Graffiti
·       Illegal Dumping
·       Potholes
·       Street light problems

“We received hundreds of calls the first week we launched the website,” said Rami Zakaria, Chief Information Officer for Sacramento County who manages the program. “The call numbers prove that residents welcome an easier way to connect with us and we’ve received great feedback on our customer service representatives from day one.”

To report an issue within the unincorporated Sacramento County, simply call 311 or 875-4311, visit www.311.saccounty.net, or download Sac County 311 Connect in the app store on your smartphone.

                               Written by: Danielle Spang, Communication and Media Intern  

Contact Info:
Chris Andis, Communication and Media Office, 874-2691
“We received hundreds of calls the first week we launched the website,” said Rami Zakaria, Chief Information Officer for Sacramento County who manages the program.