The Sacramento County 2014-2015 Strategic Information Technology Plan is the document that captures our endeavor to give greater public access to County information and has given rise to innovation and efficiencies at the County.
Rami Zakaria, Sacramento County Chief Information Officer said, “To effectively meet the challenges of the future, the projects contained in the IT Plan will work to improve business operations, streamline service delivery, and reduce cost.”
A primary focus of the Plan is to expand electronic access to County services and touches everything from property taxes to voting. An example is Sac County 311 Connect, where our residents and businesses find a convenient central point of contact for service requests and information, whether it’s by phone, web or app – all of which are made possible by Vo-IP technologies, a sophisticated knowledge database and customer relationship management system.
In addition to 311 Connect, the Plan set the direction to implement responsive design on our websites, with the “mobile first” perspective. Now, our website visitors will see the County’s Web information gracefully adjust to any sized screen – making it just as easy to view on a smart phone as it is on a computer monitor.
“This Plan is the framework that will harnesses technology innovation and provide cost reduction, transparency and enhanced service levels while incorporating smart environmental practices,” said Sacramento County Executive Bradley J. Hudson.
The Plan also increases our safety throughout Sacramento County and into Yolo County as it frames a multi-year upgrade of the regional public safety radio communications system from analog to digital technology over a thousand square miles.
Managing our internal processes with technology is also an important way the County achieves efficiencies consistently. From human resources activities to recording time worked, the Plan focuses on eliminating redundant procedures.
With all of the projects in the Plan, together they facilitate millions of dollars in cost savings, eliminate manual processes and reduce our impact on the environment in multiple ways – reduction of labor, travel and resources.
The ambitious Sacramento County 2014–15 Strategic IT Plan moves Sacramento County forward to complete strategic objectives that allow for online inclusion, growth, and cost effective technology solutions with agility, openness and transparency.