Due to necessary upgrades, the Child Support Enforcement (CSE) System, including the Virtual Interactive Online Application (VIOLA), the Enterprise Customer Service Solutions Interactive Voice Response System (ECSS IVR), the Internal Guideline Calculator, the Public Guideline Calculator and Customer Connect will be unavailable beginning 3 p.m., Friday, Jan. 12, 2018. The Child Support Services office (3701 Power Inn Road, Sacramento 95826) will close at 3 p.m. as well.
All upgrades are anticipated to be complete by end of day Monday, Jan. 15.
The CSE is the largest and most complex state system. CSE and all auxiliary functions are supported by 33 servers. The base operating system is outdated and can no longer receive updates or patches and requires an upgrade.
In order to minimize the impact to service delivery at all levels in the child support program across the state, it was determined that utilizing the upcoming holiday weekend was the best option to ensure comprehensive and complete upgrading of all servers uniformly.
For more information on Child Support Service, visit: www.dcss.saccounty.net