Airports
Cindy Nichol |
Airports Main Number
(916) 929-5411 | All four County Airports are open
- Sac International
- Mather Airport
- Executive Airport
- Franklin Field
| At Sacramento International: - All bus frequencies reduced to meet demand.
- Terminal A offers 4 Retail and 4 Food & Beverage concessions with limited hours.
- Terminal B offers 4 Retail and 7 Food & Beverage concessions with limited hours.
At Executive Airport: SACJet FBO service hours reduced to 7:00 am to 8:30 pm.
At Mather Airport: SACJet FBO service hours reduced to 7:00 am to 10:00 pm.
| Sacramento International: - West Economy Lot - Closed
- 63% of terminal concessions - Closed
|
Agricultural Commissioner/Sealer of Weights & Measures
Chrisandra Flores |
Agricultural Commissioner Main Number (916) 875-6603
|
| Main Public Counter - Operating under modified hours.
- Open from 8:00 am to 12:00 pm.
- Closed 12:00 pm to 4:00 pm.
|
|
Animal Care & Regulation
Dave Dickinson
|
Animal Care & Regulation Main Number
(916) 368-7387 (PETS)
| - Stray animal pick-up services
- Sick and injured animal pick-up services.
- Dangerous .pick-up services.
- Cruelty and neglect investigations
- Service calls worked according to priority status
| -
Pet Food Pantry for COVID-19 affected
- Lost pet shelter pick up/redemption: Please call 311 before arriving
- Stray animal drop-off at the Animal Admission door, 8:00am-4:00pm, daily
- Walk-in licensing and citation services, Tuesday-Sunday between noon and 4:30pm
- Owner surrenders for COVID-19 affected, schedule via email at
countyanimalcare@saccounty.net
- Adoptions scheduled by appointment only.
Read the FAQs for more information.
| |
Assessor
Christina Wynn |
Assessor Main Number
(916) 875-0700 Staff will monitor mail, emails and voice messages and respond as soon as reasonably possible.
Email: assessor@saccounty.net
Website:
www.assessor.saccounty.net Mailing Address: Sacramento County Assessor's Office
3636 American River Drive, Suite 200
Sacramento, Ca 95864
|
| Online Self-Help Resources - Beginning June 15, 2021, our public counter is open between 8 a.m. and 4 p.m. Appointments will no longer be required but are still recommended for complex questions, in-depth assistance, or if you need to speak with a specific person.
To make an appointment, call (916) 875-0700.
- www.assessor.saccounty.net - Our website provides valuable information and resources, including downloadable Assessor Forms.
-
If you need help finding what you are looking for, please call (916) 875-0700.
-
Online property tax bill information - visit the Tax Collector's site at
www.eproptax.saccounty.net.
-
Parcel Information – will continue at Assessor Parcel Viewer - https://assessorparcelviewer.saccounty.net/jsviewer/assessor.html. Email us at
assessor@saccounty.net with questions.
-
Pending Assessment Appeals - this function is managed the Assessment Appeals Board. Please visit their website at
Assessment Appeals Board for more information.
| - Staff will have limited access to our physical sites, which may cause delays in mail processing.
- Whenever possible, please email.
|
Child, Family and Adult Services Michelle Callejas
|
Child Protective Services (report abuse):
(916) 875-5437 (875-KIDS) Other CPS-Related calls: (916) 875-0189
https://dcfas.saccounty.net/CPS/Pages/CPS-Home.aspx.
Adult Protective Services (report abuse): (916) 874-9477
Other SAS-related calls: (916) 874-9471.
https://dcfas.saccounty.net/CPS/Pages/CPS-Home.aspx.
DCFAS Main Line
(Administrative questions): (916) 874-4044 | - Until further notice, all services within the Department of Child, Family and Adult Services will continue.
| - Face to face contact with direct service providers may be limited.
| |
Child Support Services Dalen Fredrickson, Acting Director
|
Call Center
(866) 901-3212
| - Customer service is available by phone, email, and in-person by appointment
- Language interpretation is available as needed
- Access your case information online, 24/7 through
Customer Connect.
- If you cannot access Customer Connect, please contact our call center during business hours at 1-866-901-3212
- Continue making payments at the TouchPay Kiosk located at 3701 Power Inn Road during business hours
- Drop off documents during business hours inside a drop box at our 3701 Power Inn Road location
| - If you need customer service beyond Customer Connect or our Internet page, please call or email to see if your issues can be handled by phone or email.
- Appointments are strongly recommended if in-person service is necessary. Walk-in service will likely be via video conference utilizing computer stations in our lobby. Due to occupancy limitations, we cannot guarantee walk-in service.
- If you have are scheduled for a court hearing you will receive a Zoom link to attend court by video conference.
| |
Board of Supervisors
Phil Serna, D 1
Patrick Kennedy, D 2
Rich Desmond, D 3
Sue Frost, D 4
Don Nottoli, D 5
Clerk of the Board Florence Evans
| Board of Supervisors Main Office
(916) 874-5411 Matters related to Public Works and Municipal Services
3-1-1 or (916) 875-4311 Matters related to Health and Human Services 2-1-1 or (916) 498-1000
Clerk of the Board Main Office
(916) 874-5451
| - District Staff will monitor mail, emails and voice messages and respond as soon as reasonably possible.
|
Board of Supervisors Mail Board of Supervisors written correspondence to 700 H Street, Suite 2450, Sacramento, CA, 95814, to the attention of your respective Board of Supervisor.
Submit hand-delivered documents to the lobby security desk at the County Administration Building on 700 H Street. - Phil Serna, District 1 - Contact Supervisor Phil Serna or a representative by submitting an email to SupervisorSerna@saccounty.net or call 916-874-5485.
- Patrick Kennedy, District 2 - Contact Supervisor Patrick Kennedy or a representative by submitting an email to
SupervisorKennedy@saccounty.net or call 916-874-5481.
- Rich Desmond, District 3 - Contact Supervisor Rich Desmond or a representative by submitting an email to richdesmond@saccounty.net or call 916-874-5471.
- Sue Frost, District 4 – Contact Chairperson Sue Frost or a representative by submitting an email to
SupervisorFrost@saccounty.net or call 916-874-5491.
- Don Nottoli, District 5 – Contact Supervisor Don Nottoli or a representative by submitting an email to
nottolid@saccounty.net or call 916-874-5465.
Clerk of the Board -
Appeals – General (Planning, Zoning Code, Building Code, Business License, etc.):
-
Send Appeal Form by US Mail to 700 H Street, Suite 2450, Sacramento, CA 95814. Include application fee (DO NOT SEND CASH) with Appeal Form.
-
Assessment Appeals:
-
Send Appeal Form by US Mail to 700 H Street, Suite 2450, Sacramento, CA 95814. Include appeal fee of $30 per parcel (DO NOT SEND CASH) with Appeal Form.
-
Assessment Appeal information available at www.sccob.saccounty.net.
-
Boards & Commissions:
-
Public Counter:
-
Submit hand-delivered documents related to claims, subpoenas/summons, public meetings, subdivision tax bonds, and general office matters to the Lobby Security Desk at 700 H Street. Clerk staff will monitor incoming documents, emails and voice messages during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. and will respond as soon as reasonably possible.
-
Public Meetings:
-
Public Meeting Kiosks:
-
Public Meeting Notices Must Be Posted On the Respective Governing Body's Webpage. Send PDF copy of meeting notices to boardclerk@saccounty.net.
-
Public Records Act Requests:
-
Statements of Economic Interests (Form 700)/ Ethics Training/ Conflict of Interests Code:
| - Public counter closed.
|
Coroner
Kimberly Gin
|
Coroner's Main Phone Number
(916) 874-9320 Staff members will respond to messages left here.
| - Deputy Coroners will continue to respond to scenes and take reported death calls.
- Pathologists will continue to .conduct examinations
- Decedents will be released to funeral homes with no change in release hours.
- Death certificates will continue to be signed.
- Death certificate amendments will continue to be signed.
- Law enforcement agencies can continue to pick up evidence.
| - The Public Counter is open from 1 to 5 pm, Monday – Friday.
- Families are encouraged to make an appointment to pick up cremated remains or property by calling (916) 874-9320
- Next-of-kin can make written requests for mortuary personnel to pick up property when picking up the decedent from the morgue.
- Next-of-kin who need to apply for indigent cremation services can call (916) 874-9320 to request paperwork or can make a written request by email to
DeputyCoroner@saccounty.net
|
|
County Clerk/Recorder Donna Allred
|
Main Office P.O. Box 839, Sacramento, CA 95812-0839 Fax: (916) 874-0947 For questions, call (916) 874-6334
For further information concerning fees or updates, please visit our website at
www.ccr.saccounty.net
| - All locations are open for full services
| - It is strongly recommended that you make an
appointment for all marriage services. Due to occupancy limitations, we cannot guarantee walk-in service.
-
Due to occupancy limitations, only the couple and six guests total will be permitted into the building for marriage ceremonies. At the County Service Center locations (East and South) only the couple and two guests total will be permitted for marriage ceremonies.
|
|
Development & Code Services
Steve Hartwig
|
Building Permits & Inspection (BPI)
(916) 875-5296
Code Enforcement (916) 874-6444
Construction Management & Inspection Division (CMID) (916) 875-2700
County Engineering (916) 874-6525
| - CMID Inspection Services continuing as normal.
- Plan Review (Building, Improvement, etc.) continuing as normal.
- Surveyor work continuing as normal.
- Production Home Permits continue as normal.
| - Code Enforcement
- Fully operational.
- Rental Housing Inspection Program now back t conducting proactive and complaint-driven issues
All permits are online - we currently are paperless and will continue to operate this way
| Building Assistance Centers - Downtown Public Counter will open 8:30 a.m. - 4:00 p.m. starting Monday, June 21. Applications are not accepted after 3:30 p.m. - all applications will be directed to submit online.
- Goethe Road Public Counter will open 8:30 a.m. - 4:00 p.m. starting Monday, June 21. Applications are not accepted after 3:30 p.m. - all applications will be directed to submit online.
|
Economic Development
Troy Givans
|
Economic Development Office Main Phone Number (916) 874-5220
Business Environmental Resource Center (BERC) Main Phone Number (916) 874-2100
| - All business assistance locations are open, with contact available by telephone, email and in-person meetings.
| All contact will be by phone or email - Business/Small Business Assistance
- Business Environmental Resource Center (BERC)
- Permit Facilitation - (916) 874-5220
| |
Environmental Management Marie Woodin
|
Environmental Health Main Number
(916) 875-8440
Environmental Compliance Main Number
(916) 875-8484 | - Response to foodborne illness complaints.
- Surveys of permitted food facilities.
- Response to complaints regarding permitted businesses.
- Plan intake, review, and inspection.
- HazMat Emergency Incident Response.
- Small Water & Septic System and Water Well inspections.
- Underground Storage Tank Plan Check.
| - Appointments – May be made for essential services. Call the EMD General Information number at 916-875-8484 and leave a message.
-
Complaints – Notify Sacramento County 311 for all complaints (food safety, sewage, drinking water, hazardous materials, etc.).
-
Permits and Service Fees – EMD has the ability to accept online payments. If you received a bill from EMD, have a balance due or are in need of an essential service, you may pay online directly at
https://emdpayments.saccounty.net/.
| Effective Friday March 20, 2020: - Lobby/office is closed until further notice.
|
Finance
Ben Lamera
| Office Main Phone Number
General Information: (916) 874-6744 700 H Street, Room 3650
Sacramento, CA 95814
Email -
FinanceDirector@Saccounty.net
www.finance.saccounty.net
|
|
|
|
First 5 Sacramento
Julie Gallelo
| Main Number
(916) 876-5865
Email:
first5sac@saccounty.net
Website:
first5sacramento.saccounty.net
Mailing Address: First 5 Sacramento Children & Families Commission
2750 Gateway Oaks Drive, Suite 330
Sacramento, CA 95833 | - Responding to email and voicemail.
- Daily contact with contractors for continued service delivery.
- Crisis Nurseries remain open and providing emergency child care for parents in crisis.
- Childcare Resource & Referral services operating to help essential workers find childcare during coronavirus epidemic.
| - Convening Commission and Subcommittee board meetings virtually.
- Most contractors providing services (e.g., home visits, parent education, developmental screen via virtual model using Skype, Facebook, Zoom and conference calls).
- All provider trainings conducted virtually.
|
|
General Services
Jeff Gasaway
|
Office Main Phone Number
General Information: 916-876-6192 9660 Ecology Lane, Sacramento, CA 95827 Email:
dgsweb@saccounty.net
www.dgs.saccounty.net
| - This Department primarily provides administrative services to internal County operations.
|
| - Public Counters are closed.
|
Health Services Chevon Kothari
|
Sacramento County Division of Behavioral Health Services 7001-A East Parkway
Sacramento, California 95823 916 - 875-6091
Behavioral Health Service requests:
Mental Health Access Line: (916) 875-1055 or toll free (888) 881-4881
Substance Use Prevention and Treatment: Phone: (916) 874-9754 or Toll Free: (888) 881-4881
Emergency
Medical Services
(916) 875-9753
Women, Infants & Children (WIC)
(916) 876-5000
Primary Care Center (PCC) Pharmacy
(916) 874-4342
Sexual Health Clinic: (916) 875-1551
California Children's Services: (916) 875-9900
Primary Care Center (916) 874-9670 | - Adult Correctional Health (Main Jail and Rio Cosumnes Correctional Center)
- Juvenile Correctional Health (Youth Detention Facility)
All Behavioral Health services remain available to the public.
Mental Health Treatment Center operating as usual with slightly reduced capacity to accommodate COVID-19 instructions for consumers with symptoms.
Mental Health Urgent Care and Crisis Stabilization Units remain operational.
Substance Use Disorder Residential Treatment programs remain operational.
| Emergency Medical Services - Public Office Hours are Tuesday – Thursday 8am – Noon. No appointment needed.
- Effective June 15th (pending Facilities opening up Conference Room 1 to full capacity) Paramedic orientation classes (for only new medics) will be open to full capacity (30).
Women, Infants & Children (WIC)
(916) 876-5000 - Access of participants to (4) WIC Sites by appointment only for lactation consultation appointments; breast pump pick-up/drop-off ; WIC Benefit Card issuance;
- WIC services provided onsite to homeless participants and others with limited to no phone access.
- Anybody encountering challenges with regards to the submission of required documents to receive WIC services electronically is able to drop off in person by appointment only.
- Majority of staff telecommuting; however, limited staff onsite to complete WIC duties.
Vital Records – will re-open its public counter between 8:00 a.m. – 400 p.m., Monday thru Friday starting Tuesday June 15th. Phones will be answered until 5:00 p.m. Vital Records will continue to process mail orders. Medical information reviews, registrations, and issuance of burial permits will continue as usual from Monday thru Friday between 9:00 a.m. - 3:00 p.m. Please email all “unlock” requests to
sacedrs@saccounty.net. Home births and Medical Marijuana Identification Cards require pre-schedule appointments. For more information visit the Vital Records webpage.
Primary Care Center (PCC) Pharmacy – Open to assist clinic and clients from other county programs.
-
Chest Clinic – availability is by referral and appointment, hours are 8:00 a.m. - 4:30 p.m. – Monday through Friday .
-
Sexual Health Clinic – availability by appointment only; also offering telehealth visits.
-
California Children Services – phone, public counter open.
Primary Care Center
- Primary care is
now offering 75% in-person visits and 25% telehealth visits – all urgent visits are provided in-person.
- Patients with respiratory symptoms
receive an initial phone screen and then are triaged either for testing, or in-person evaluation.
- Exception is the Refugee Health Clinic
which is providing 100% telehealth visits.
|
Primary Care Center Any collaborative services provided by community partners i.e. - Sacramento Covered
- Face to Face Interpretation
- Legal Services of Northern California
Alcohol and Drug screenings, etc.
|
Human Assistance Ethan Dye, Acting Director
|
CalWORKs, CalFresh, Medi-Cal, General Assistance (Eligibility Staff):(916) 874-3100 (209) 744-0499 (Galt) Electronic Benefit Transfer (EBT) Customer Service:
(877) 328-9677 (Card will be mailed).
| - The lobby of the Primary Care Clinic at 4600 Broadway suite 2600 remains closed. CAPI and Medi-Cal Long Term Care services still available at the Primary Care Center. All other lobbies are open for full services at limited capacity.
| - Many interviews are being conducted over the phone; however, there are limited in-person appointments.
- Customers can apply for CalWORKs, CalFresh, Medi-Cal, or General Assistance benefits online (www.mybenefitscalwin.org)), via telephone or in person.
- Customers needing to submit documents have the following options:
- Secure drop boxes at most locations (Receipts will be mailed)
- Online
- Mail:
P.O. Box 487, Sacramento, CA 95812
- In person
| - Lobbies are open for full services at limited capacity.
|
Library Rivkah Sass
| Sacramento Public Library
(916) 264-2380
|
|
|
|
Personnel Services Joseph Hsieh, Acting Director
|
Personnel Services Main Phone Number (916) 875-5437
| This Department primarily provides administrative services to internal County operations with exceptions.
|
| All offices are open and services are also provided online, by phone, or by email.
|
Planning/Environmental Review Leighann Moffitt
|
Planning/Env. Review Office Main Phone Number (916) 874-6141
| | All contact is by phone or email: | - Physical Offices Closed
|
Probation
Marlon Yarber
| Administration (8745 Folsom Boulevard) (916) 875-0300
Adult Day Reporting Center
North (1215 Del Paso Boulevard) (916) 875-4042
South (7300 Lincolnshire Drive) (916) 876-4041
Central (8745 Folsom Boulevard)
(916) 875-2372 Adult Field (8745 Folsom Boulevard):
(916) 875-0300 Adult Court (711 E Street): (916) 875-0300 Adult Client Email Check-in:
ProbationClientCheck-in@SacCounty.net
Juvenile Field (4000 Branch Center Road):
916) 875-4600
Placement (4100 Branch Center Road):
(916) 875-0523
Juvenile Court (4100 Branch Center Road):(916) 875-5187
Youth Detention Facility ( 9601 Kiefer Blvd) (916) 875-6996
| Public safety is a priority and the Department will continue to maintain frequent contact with clients by phone and in person.
Adult Operations: - All units are operational with client contact by phone, email, in-person appointments or visits in the community.
Juvenile Operations:
- All Field Units are in operation in the community as scheduled.
- Contract providers services.
- Volunteers will resume services.
| Effective June 15, 2021:
Adult Operations: - Offices are open to the public
BY APPOINTMENT ONLY, with an officer of the day available for public assistance by telephone or email.
- Officers are on-site for critical supervision needs.
- Armed response units are on-site at various locations for emergency response
- Adult Day Reporting Centers are open.
Juvenile Field Placement Operations: - Juvenile Field: 4000 Branch Center Road is open to the public. Scheduled appointments are preferred to avoid long wait times and large gatherings.
- Officers are on-site as scheduled for caseload management, court ordered activity (home and community), and document signatures.
- Mandated monthly in person visits and home evaluations are conducted in accordance with State tiered guidelines.
- Essential travel activities are conducted (New Placements, Change in Placement, Completions, and Arrests).
- Officers are on-site as scheduled for caseload management, pre-approved office visits, court ordered activity, and document signatures.
- Officers are on-site for Court mandated investigations & hearings, YDF Intake processing and out of custody citation hearings.
- Religious Services resume at normal capacity.
- Regularly scheduled, contact visits resume.
| Effective June 15, 2021:
Building Closures: -
Juvenile Court/Placement: 4100 Branch Center Road
Offices are closed to the general public.
|
Public Defender
Steven Garrett
|
Public defender Main Number
(916) 874-6411
| - Legal representation for people accused of committing crimes who cannot afford private counsel.
- Legal representation for juveniles in delinquency cases.
- Legal representation in cases involving mental health proceedings and appropriate family law and probate cases.
| - Jury trials, preliminary hearings and other court hearings may be delayed due to court closures.
- Some proceedings may be conducted remotely due to modified court procedures.
| - Public counter is closed.
- Public may contact us by phone or email:
|
Regional Parks
Liz Bellas
|
Regional Parks Main Number
(916) 875-6961 | - All Regional Parks and County Golf Courses are open and operating as normal.
- The Regional Parks Office is open.
- Trails, Parking Lots and Boat Launch at Cosumnes River Preserve are open.
- Weddings and Special Events permitted in accordance with California Department of Public Health guidelines.
- Picnic areas and BBQs open
- Community Centers open in accordance with California Department of Public Health guidelines.
- Cosumnes River Preserve Visitor Center open in accordance with California Department of Public Health guidelines.
- Jean Harvie Community Center open in accordance with California Department of Public Health guidelines.
- Wilton Community Center open in accordance with California Department of Public Health guidelines.
| - Effie Yeaw Nature Center open with limited capacity.
| - Cosumnes River Preserve Visitor Center will be open July 1 with limited capacity in accordance with California Department of Public Health guidelines)
|
Retirement System
(SCERS) Eric Stern
|
Office Main Phone Number
(916) 874-9119
sacretire@saccounty.net
www.scers.org
980 9th Street, Suite 1900
Sacramento, CA 95814-2739
|
- No delays or interruptions with monthly pension payments for retired members.
| - Pending and New Retirement Applications - SCERS will continue to accept and process retirement applications. Newly retired SCERS members may experience delays receiving their first pension check.
- SCERS is currently averaging more than two months to process retirement applications from the date of retirement to the first payment. New retirees should be prepared to wait 75 days for the first payment, and it may take longer under certain circumstances. Once the first payment is made, retirees can expect regular payments each month without interruption.
-
If you are planning to retire, please mail your completed retirement application to the address below. Please remember to sign and date your application.
SCERS
980 9th Street, Suite 1900 Sacramento, CA 95814-2739
| - Public Counter is Closed.
|
Revenue Recovery
Ben Lamera
| Office Main Phone Number General Information - 916-875-7500 Fax: 916-854-9014
Email
DRRMail@saccounty.net
www.drr.saccounty.net/
|
| |
|
Technology
Rami Zakaria
| Office Main Phone Number General Information: 916-874-7752
www.technology.saccounty.net
| - This Department primarily provides administrative services to internal County operations.
| | |
Transportation Ron Vicari
|
Transportation Phone Numbers Administration/Engineering
(916) 874-6291 Operations & Maintenance/Service Calls (916) 875-4311
| | - All Maintenance Engineering Support sections(Traffic Engineering/Traffic Operations/Right-of-way Management, etc.) and Design Services sections
- Services continue, but most staff working remotely
- Public Contact by phone or email
- All communication with SacDOT staff will be by e-mail and phone. Meetings between SacDOT staff and other County staff and stakeholders may take place if they are conducted by teleconference
- All communication with SacDOT staff will be by e-mail and phone. Meetings between SacDOT staff and other County staff and stakeholders may take place if they are conducted by teleconference
- Planning application review and improvement plan review services will be available on a limited basis and turn-around times will be subject to delay due to unavailability of on-site staff and limitations in resources and equipment available to off-site staff. Essential staff will evaluate and prioritize ongoing and incoming application and plan review requests based on urgency and critical need.
-
SCT Modified Schedule
| - Transportation Offices.
- Bradshaw & Traffic Way Public Counters – Closed.
|
Voter Registration and Elections Courtney Bailey | Main Phone Number and Email address) Phone (916) 875-6451 or email
voterinfo@saccounty.net
www.elections.saccounty.net
|
| - Election Observation or Office Tours - In-person, appointment only.
-
Voter File Requests – Online.
-
Map Requests - Online.
- Voter Count/Annexation Requests –Phone for assistance, email.
- Candidate FPPC/Filing Questions – Phone for assistance, email.
-
Register to Vote – Online, Phone for assistance.
-
District Look-up – Online, Phone for assistance.
-
Ballot Status Look-up – Online, Phone for assistance.
- Proof of Registration/Abstracts – Email
voterinfo@saccounty.net.
- Voter File Cancellations/Updates – Email, signature required, picture acceptable.
- Election Estimates – Phone for assistance, email.
| |
Waste Management & Recycling
Doug Sloan
|
Main Number General Inquires
(916) 875-6789 | -
All Waste Management & Recycling services continue as normal.
| | |
Water Resources
Michael Peterson
| Water Resources Phone Numbers Administration/Engineering
(916) 874-6851
Operations & Maintenance/Service Calls (916) 875-4311
| - Drainage Operations & Maintenance.
- Responding to storm and flood issues as normal.
- Lambert Road Bridge checked weekly as normal.
- Water Supply.
- Vineyard Water Treatment Plant operating as normal.
- Water Distribution System operating as normal.
| - Drainage Engineering – Stormwater Quality, Development Engineering, Floodplain Management, & Design.
- All public services provided by phone or email.
- Water Supply Operations & Maintenance.
- Some preventative maintenance and minor repair work postponed.
- Water Supply Planning & Engineering.
- Services continue, but most staff working remotely
- Public Contact by phone or email.
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