By embracing the single-point-of-contact concept for residents to request County services, Sacramento County’s 311 Connect has earned the 2015-2017 Public Technology Institute (PTI) Citizen-Engaged Community.
For the unincorporated area of Sacramento County, 311 Connect supports 50+ service request types and seamlessly connects various County departments to a central point of contact to allow residents to easily report an issue or obtain information via phone, app or online.
“We are pleased to be recognized by PTI. Through the use of technology and customer service representatives, 311 Connect simplifies the way residents can contact the County,” said County Executive Bradley J. Hudson.
PTI has designated Sacramento County as having leading practices for the use of a Customer Relationship Management system and website portal technologies, as well as telephone and mobile communication infrastructure.
“All service requests are recorded, tracked for completion and monitored for trends to allow data-driven decision making,” said Rami Zakaria, Sacramento County Chief Information Officer.
The service request information collected is analyzed so that resources and workloads are adjusted to meet demand. Internally, the GIS mapping pinpoints 311 Connect service requests by type for departments to dispatch crews to areas closest to their location minimizing the amount of travel.
311 Connect has established a flow of information between residents, the County, and elected leaders to effectively manage the community's needs and proactively employ strategies to help ensure safety and livability in Sacramento County.
PTI 2015-2017 Citizen Engaged Communities:
- Dublin, CA
- Kingsburg, CA
- Los Angeles, CA
- Montgomery County, MD
- Pinellas County, FL
- Philadelphia, PA
- Sacramento County, CA
- San Antonio, TX
- San Francisco, CA
ABOUT PTI: Public Technology Institute is a national, non-profit research and development organization created by and for city and county governments.
